Country Cash Loans Ltd. will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Individuals in the following positions will be trained:
Regional managers, store managers, store staff, delivery drivers, contract staff, co-op students, distribution or warehouse staff, customer service agents and office staff.
This training will be provided during employee orientation after they commence their duties.
Training will include the following:
• The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• Country Cash Loans policies, practices and procedures relating to the customer service standard.
Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
As required, Country Cash Loans will keep records of the training provided
.
For further inquiries, please email [email protected]
Corporate Headquater:
1056 West Georgia Street,
Suite 1501, Vancouver,
BC, V6E 4N7, Canada
For general inquiries please phone +1 705 242 3122
Website - http://countrycashloans.ca/
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